商务邮件与表达

一封邮件的骨架

主题 → 称呼 → 写信目的 → 必要背景 → 请求或下一步 → 结尾。先说明这封信为何出现，再补充读者做决定需要的信息。

请求信息的原创示例

Subject: Request for delivery confirmation

Dear Ms. Lee,

I am writing to confirm the delivery date for our recent order. Could you please let us know whether the equipment will arrive by Friday? We would appreciate your confirmation.

Best regards, Alex

写信人请求确认交货日期；whether 引出间接疑问，用陈述语序；by Friday 指最迟到达时间。

礼貌不等于模糊

Could you please submit the revised report by Friday? 同时保留礼貌语气与明确动作、版本和截止时间。

附件要说明用途

Please see the attached schedule for your reference. 不仅提到附件，还告诉对方它是参考材料。需要对方行动时应明确写 review、approve 或 confirm。

延迟与道歉

说明实际问题、影响和新安排：The shipment has been delayed. It is now expected to arrive on Tuesday. 先交代发生了什么，再告诉对方接下来如何处理。

检查清单

人物、日期、金额是否清楚；request/confirm/approve 是否用对；介词和动词结构是否正确；句子是否可以缩短而不损失信息。下方按邮件功能提供原创范例。